Customer Satisfaction at Chick-fil-A

Like all other business ventures around the world, Chick-fil-A relies on its employees to provide its customers with the best service possible. Factors such as cleanliness, food quality, and customer treatment are paramount.

And Simmons knew that very well. He was on top of all the guidelines; however, what prompted him to take a desperate step was well beyond his control. While the Chick-fil-A rules instructed him against jumping out of the drive-thru window, his morals and ethics said otherwise.