Optimum Customer Service

While the restaurant had only demanded its customers to be served well, it never asked any of its employees to save lives. Simmons would have been just fine working at the drive-thru counter even if he had never made a move.

However, by saving a life that day, he not only established the food chain’s reputation. He elevated the company’s status as well as his own in the eyes of their customers, who would’ve become even more loyal following that scene.